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Advanced Facilitation Skills Training

Learn hundreds of tips, tricks and ideas to help you be a more confident and commanding facilitator

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Your Instructor


Paul Z Jackson
Paul Z Jackson

Paul Z. Jackson is an independent training consultant with a wide variety of clients in both the public and private sectors. He has variously been a print journalist, senior producer at the BBC and university lecturer. He is also the author of Impro Learning.


Watch a series of short videos of Paul teaching his facilitation course to a live audience. You learn all this in the 7 modules:

  • How facilitation overlaps with training, coaching and mentoring so you easily change your approach between each.
  • How you decide whether a facilitator is appropriate or not for an event or meeting.
  • How to sell your facilitation skills and services to your organisation or client so they use you more often.
  • How to make sure your participants aren't suspicious of you being there so they remain positive and cooperative throughout.
  • How to make sure your event starts perfectly so you're not starting the event on the back foot.
  • How to buy some leeway with your participants so if things go wrong they forgive you.
  • How to make sure your participants don't get lost during your event so they stay engaged and don't become dysfunctional.
  • How to make it more likely your participants talk openly through your event so you can get maximum benefit from the talent and ideas in the room.
  • How to make sure all participants contribute to what's going on so they all feel valued and included.
  • How to set a positive atmosphere at the start of your event so participants work with you rather than against you.
  • How to have your participants feel like they're in control (when really you are!) so they do exactly what you want them to do.
  • How to get comfortable with silence while you're speaking to your group so you come across as a confident facilitator.
  • How to set Ground Rules that participants respect and follow throughout your event so you don't have to police them.
  • How to agree when and how participants can use their phones and check email so you avoid annoying interuptions.
  • How to make sure your participants are prepared properly before they arrive so they come in the right mindset.
  • How to get more done in a short space of time so you maximise the amount of material you get through.
  • How to control your perfectionism so you are able to be flexible for your participants.
  • Why you should use playfulness in your events to maximise creativity & enjoyment.
  • Where to find new process ideas so your events stay fresh and cutting edge.
  • Why it's important you have a compelling story so you are credible in the eyes of your participants.
  • How to use different props to achieve different objectives so your events have lots of variety.
  • How to turn a participant that doesn't want to be at your event so they don't disrupt others.
  • How to be comfortable when people express strong emotions in the room so you appear cool, calm and collected.
  • How to prevent a really disruptive person ruining your event so everything stays on track.
  • How to handle side conversations so they don't disrupt your event.
  • How to stop senior people from suppressing junior staff so everyone contributes their input equally.
  • How to encourage quiet people to contribute more so they feel included.
  • How to create your own scale of interventions so you can always cut the trouble off before it happens.
  • How to design a process that accommodates people with high emotions so they are heard and accepted rather than supressed.
  • How to work with a group to identify issues and solutions so you don't create argumentative participants who want to debate the issues.
  • How to know how much information you need to collect from the client so you are fully prepared for your event.
  • How to summarise what you're hearing from participants on the fly so you keep your event moving forward.
  • How to know how much Powerpoint to use so you stay flexible.
  • How to help participants to process and discuss things so they internalise and accept the general consensus.
  • How to be comfortable with uncertainty so you always appear like you are in control.
  • How to close an event so participants go away with a positive impression of your event.


The quality of the training from Paul Z Jackson was great - he delivered as expected and met the brief!

Sonia Khera (Executive Business Coach & Participant on the Live Training Course)

We filmed this course at a live training session on 27 June 2016 in London, UK

This feedback is from the people who attended...

This is a foundation training course you definitely must attend.

Kundan Bhaduri (Client Service Director & Participant on the Live Training Course)

Class Curriculum


  Facilitation Tips & Tricks
Available in days
days after you enroll

Frequently Asked Questions


Can I download the videos to watch offline?
I'm afraid not. The reason being is so we can easily improve the content in the future by uploading new videos. One of the benefits of this course is that it will often be updated in response to your feedback.
When was the course last updated?
The course was created in June 2016. We will update the course on an as-needed basis in response to your feedback. The course includes lifetime access and free updates for life.
When does the course start?
The course starts whenever you want! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund. No questions asked. Well ... we might ask "why" ... but you'll still get your refund no problems.
What format is the course in?
It's a video course broken down into 12 Modules with short bite-sized lessons for you to watch at your leisure. It's been highly edited so you don't waste any time as you learn.
Does it work on tablets and smart phones?
Yes. The course is fully responsive, and unlimited lifetime access is inclusive of any devices you own. It will even remember where you get to each time you login so you can start watching on your computer and seamlessly switch to your tablet and pick up where you left off whenever you like.
Is the class actionable? Can I implement what I learn immediately?
It sure is. If you watch everything in the course you'll be well on your way to becoming a professional facilitator.
Can I expense this for my company or write it off for my business?
No accountants were involved in the making of this advice, but former students have said their companies let them expense stuff like this training course if you're learning on behalf of your company.
How long is the course?
The course is a little more than 3 hours long, and has been cut up into small, digestible segments, so you can refer back to it when questions about specific topics come up long after you’ve finished the course. This seems to be one of the features people like the most.
What's the refund policy?
All courses on WorkshopBank include a full 100% money back guarantee. We're happy to give a no-questions-asked refund within 30 days of your purchase.

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